Four steps to a fully managed environment
- 01
Free assessment
1–3 daysWe review your Microsoft 365 tenant, Secure Score and devices, and send you a risk report. Free of charge.
- 02
Onboarding
1–2 weeksAgent on every device, Plaren Baseline applied, MFA and Conditional Access enabled, environment documented.
- 03
Managed operations
Every dayTickets, patching, protection and monitoring, all running through one platform.
- 04
Report & review
MonthlyMonthly report on patches, threats and tickets, plus a quarterly improvement review.
Onboarding is done when…
No vague “we’re live”. Onboarding ends at a defined point, and only then does regular monthly billing start.
- Agent installed on 100% of devices
- MFA enabled for 100% of users
- Plaren Baseline applied and verified
- Environment documented and report delivered
Reach us the way
that suits your team
Write to support@plarensystems.com. Every message automatically becomes a ticket in ServiceDesk Plus.
Telegram bot
@PlarenSupportBot: open a ticket in one tap, attach a screenshot, check the status.
Client portal
Ticket history, knowledge base and service catalog for your team.
Teams & WhatsApp
Coming soon. We add channels where our clients already are.
Response times by priority
| Priority | Example | First response | Resolution target |
|---|---|---|---|
| P1 Critical | Business down, security incident | 30 min | 4 hours |
| P2 High | Key user or service not working | 2 hours | 1 business day |
| P3 Normal | Standard issue | 4 hours | 2 business days |
| P4 Request | New software, access, advice | 1 business day | As planned |
Response times apply within support hours (Mon–Fri, 08:00–19:00 CET). Monitoring and protection run 24/7.
Start safely through Upwork
We contract and bill through Upwork, a platform trusted by millions of businesses. Your payment is held in escrow and released monthly, reviews are verified, and there is no long-term lock-in. Device count changed? We adjust next month’s milestone.
If you ever leave,
you leave with everything
Full documentation of your tenant, devices and settings, admin access handed back in an orderly way, and our agent removed cleanly.
A monthly report
you can actually read
Patches installed, threats blocked, tickets resolved, Secure Score trend and recommendations for next month, plus a quarterly review on Complete.