Email to ticket
No forms required. Just write to us.
Your team reaches us the way that is convenient for them. Every request becomes a ticket in ServiceDesk Plus MSP with a priority, an owner and a response target, and you get a monthly report on all of it.
Telegram bot
Open a ticket from your phone in seconds.
How to reach us
- Email: a message to support@plarensystems.com automatically becomes a ticket
- Telegram bot: open a ticket in one tap, attach a screenshot, check status
- Client portal: ticket history, knowledge base and service catalog
- Microsoft Teams and WhatsApp: coming later
What you get
- Remote support by qualified engineers
- SLA by priority with response-time targets
- Documentation of your environment in a client-specific knowledge base
- Monthly report: tickets, patches, threats, recommendations
Service levels
| Priority | Example | First response | Resolution target |
|---|---|---|---|
| P1 Critical | Business down, security incident | 30 min | 4 hours |
| P2 High | Key user or service not working | 2 hours | 1 business day |
| P3 Normal | Standard issue | 4 hours | 2 business days |
| P4 Request | New software, access, advice | 1 business day | As planned |
Response times apply within support hours (Mon–Fri, 08:00–19:00 CET). Monitoring and protection run 24/7.
Questions
Mon–Fri, 08:00–19:00 CET. Monitoring and protection run automatically 24/7.
No. We are a remote-first provider. Most issues are solved remotely within minutes.